HELPDESK ENGINEER

Job Description

We are seeking A Junior Help Desk Technician typically provides technical support to clients through various means such as phone, email, or in-person.

Job Requirement

Candidates for this position should have the following skills:

Basic understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues
Excellent verbal and written communication skills to effectively understand and explain solutions
Ability to remain calm and composed while dealing with difficult customers.
Familiarity with office automation products, databases, and remote-control tools.

Job duties & Responsibilities:

Technical Support: Assist clients with technical issues related to software, hardware, and network.
Troubleshooting: Identify client needs, diagnose problems, and provide step-by-step solutions.
Ticketing System: Document and track all incidents and service requests in the helpdesk ticketing system.
Customer Service: Maintain a professional and patient demeanor while dealing with clients.

Apply for HELPDESK ENGINEER

"*" indicates required fields

Know More About Us

Our Services

we specialize in delivering comprehensive construction solutions tailored to meet the unique needs of our clients.

Our Projects

With expertise in a wide range of sectors, we manage projects from inception to completion, ensuring the highest standards of quality, safety, and efficiency.

Contact Us

We’re here to help! Whether you have questions about our services or want to discuss your next project, feel free to reach out. Our team is ready to provide the support and information you need.